My most recent project...

TRICAST
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TRICAST is a SaaS B2B & B2C platform supported  by an app with a 70% adoption rate! 

TRICAST is a project worth 30M USD - a brand new e-commerce B2B and B2C  travel platform supported by a mobile app. I have the pleasure of being responsible for it's delivery from the initial idea through to a fully functional product.

Customer Experience

 

• CX Implementation

• X-channel consistency

• Satisfaction monitoring

• Feedback management

• Focus groups & Communities    mng

• Personas Identification

• Customer Journey def

• Prototype evaluation

Digital channels

 

• Agent value proposition

• Supplier value proposition

• CX & UX Design

• Online presence

• Online servicing

• Online sales

• Online brand awareness

• Supplier integrations

• Online customer support

Product development

 

• Market research

• Strategic planning

• Client/product sgmnt

• Value proposition

• Product design

• Product development
   incl. contracting &
   3 rd party integrations

Leadership & mentoring

 

• Recruiting best talents

• Growing existing staff

• Budget management

• Relationship and trust building

• Creating vision and goals

Revenue management

 

• Analytics

• Pricing policy

• Finance

• Margin erosion

• Cost of sale

Project management

• Governance structure

• Workstream integration

• Stakeholder management

• Benefit management

• Scope manangement

• Risk  and cost management

• Quality assurance