RESUME

 
Professional ​
info​​

An accomplished Product, Innovation and Marketing professional with a strong commercial background.

20 years of experience in building conceptual strategies, trends and products that break the mould  and deliver on margin and quality.

 

Self-driven, energetic and entrepreneurial with genuine passion for leading customer-centric, scalable and data led concepts.

      Believer in growing businesses through transformation and innovation, especially in the current, ever-evolving global situation.

Core professional competencies

Product Strategies & product development

Visions and roadmaps,  go2market, NPD and R&D, planning, content, scalability, UX

People development

Creating a work environment where each individual gives their absolute best, grows professionally and personally making the business thrive. 

Data analytics

quantitative & qualitative research, data warehouse analysis, machine learning

Digital transformation

change management, planning, implementation, execution

Marketing

digital, traditional, content, multi-channel

Latest work​
experience​
Head of Product Development & Innovation

​Jan 2019 - Feb 2021

Member of Global Leadership team. In charge of creating Product & Commercial Department and leading a digital transformation piece across the global business.

Architect of a new Global Product & Innovation Strategy across physical products (F&B, accommodations, touring components and packages) as well as the digital – apps, platforms, data, revenue management. Some of the countries where the above has been introduced – Italy, USA, Taiwan, UK, Japan amongst many others.

Leading various work streams (Product Development & Innovation, Digital Channels, Customer Experience, Supplier Relations, Revenue Management) within the Tricast digital transformation project.

Results

 

Profitability

Introduction of new innovative products, content and marketing strategy combined with data analysis, new revenue management processes and overall digital and physical product transformation turned around a loss-making business producing over 2M Euro profit.

Change management

Successful implementation of new product concepts and digital transformation. Internal approval rate of over 60% and customer satisfaction ratio between 82% to 90% across various source markets.

Marketing, data and digital

Creation of cost-effective and engaging new content to support new concepts and products resulting in conversion rate increase by over 120% in some markets.

Introduction of new app with adoption rate of 68% in first six months.

Introduction of a new analytics department allowed me to spot and stop margin erosion, contributing to overall positive financial result.

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